Big Rocks and Goldilocks

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“Do your best. Work from the heart for your real Master, for God, confident that you’ll get paid in full when you come into your inheritance. Keep in mind always that the ultimate Master you’re serving is Christ.” Colossians 3:18

My company recently embarked on a “Big Rocks” campaign: four major things to focus on and improve. One of the these is customer service. Consequently, a grinning picture of our CEO with the caption, “Tell us how we’re doing.” is on prominent display through out our building. Customers who wish to chime in can call, email, or connect with the big boss via a QR code.

The invitation for public input straight to the top makes many of my co-workers and me nervous. What if a customer just has a “beef” with one of our departments and wants to cause trouble? Perhaps we’ve bent over backwards to satisfy but to no avail. Does the CEO even know this?

It’s like the story of Goldilocks and the Three Bears: some think our porridge (customer service) is too hands on (hot) and some think it’s too impersonable (cold). Furthermore, the few who feel it’s “just right” may camp out at our building (sleep in our beds) putting upper management on speed dial.

What’s a dutiful employee to do?

One answer, as the scripture above suggests, is to look beyond the big rocks to someone even bigger–God Himself. Though I honor and obey all my bosses–right up to the top– my REAL boss is God. And He’s certain to outlast any corporate improvement program.

Massive boulders just aren’t big enough.

This post shall now be concluded by the poet Robert Frost:

So when at times the mob is swayed
To carry praise or blame too far,
We may choose something like a star
To stay our minds on and be staid.

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