After I left full-time ministry, but before I became a teacher, I spent three years in sales with Frito Lay, Inc. I was a Route Sales Rep, which is a front-line position selling salty snacks to grocery and convenience stores.
One day, my boss was helping me set up a huge display of potato chips at a grocery store. It was five in the morning, and I had eleven more accounts to visit that day, so I was in a bit of a rush. Pulling a large cart stacked high with boxes of potato chips, I turned a corner too sharply and clipped a huge display of pancake syrup at the end of an aisle. Several glass bottles crashed to the floor, creating a growing pool of sticky brown goo.
I know big boys aren’t supposed to cry, but looking at the mess I’d just made, I started to lose it. To my surprise, my supervisor didn’t berate me. Instead, he came over, put his hands on my shoulders, and said, “Are you ok?”
That’s how it really went down. No joke!
“These things happen,” he said calmly, “I once dropped a pallet of milk off a loading dock!” He then showed me a neat trick: pouring corn meal on icky messes makes them more manageable. After applying a few boxes to the chestnut colored goop, I was able to scrape up the whole mess and finish stocking my display.
My boss knew just how to help me recover from a set back. Instead of coming unglued, he came alongside, giving me the tools to cope with a challenging situation.
Years later, I analyzed what he did, and figured out his winning formula:
How to Come Alongside Someone in Need
- Ask – “Are you OK?” Recognize that all is not well.
- Acknowledge – “These things happen sometimes. I once did something similar.” Identify with the situation.
- Assist – “Let me show you a trick for cleaning this up.” Offer to help.
Though one may be overpowered, two can defend themselves. A cord of three strands is not quickly broken.Ecclesiastes 4:12
Triple-A: it’s a winning formula for helping others.